Refund & Cancellation Policy

1. Paid Consultations

• Cancellation requested more than 24 hours before the scheduled consultation: 100% refund or free reschedule.
• Cancellation requested within 24 hours of the consultation: 50% refund or free reschedule (one time).
• No-show without notice: no refund.

2. One-Time Services (Property Visit, Document Drafting, PoA, etc.)

• Refund of 100% if cancelled before any work has commenced (no advocate assigned, no site visit scheduled).
• Refund of 50% if cancelled after advocate / field-officer assignment but before delivery.
• No refund once the service has been delivered or substantial work has been completed and reported to you.
• Government fees, stamp duty, court fees, notary charges and other third-party payments already incurred are non-refundable in all cases.

3. Membership Plans

Monthly plans

You may cancel a monthly plan at any time before the next billing date. The current month's fee is non-refundable; you continue to receive services until the end of the billing cycle.

Annual plans

Annual plans may be cancelled with a pro-rata refund calculated as:

• Annual fee paid, minus the value of services already delivered (at the equivalent monthly rate, without the annual discount),
• minus any third-party costs paid by us on your behalf,
• minus payment gateway and applicable processing charges.

No refund is payable if more than 80% of the annual term has been used.

4. Emergency Services

Once an emergency response is dispatched (medical, legal or property), the service is treated as delivered and is non-refundable. If we are unable to mobilise within the committed response window, the emergency fee will be refunded in full.

5. Litigation & Court Matters

Litigation engagements are governed by a separate written engagement letter. Fees paid for completed stages (drafting, filing, appearance, evidence, arguments) are non-refundable. Unutilised advance for future stages is refundable on written request, subject to clearance of outstanding third-party expenses.

6. How to Request a Refund

Send a written request from your registered email to Sarah@wgsindia.com with:

• Your client / invoice number,
• The service for which the refund is sought, and
• The reason for cancellation.

7. Refund Timelines

• Approval of refund within 7 working days of request.
• Refund credited to the original payment method within 10–14 working days from approval.
• International card refunds may take an additional 5–10 working days depending on the issuing bank.

8. Disputes

If you are not satisfied with a refund decision, you may escalate to our Grievance Officer using the contact details on this page. We will respond within 7 working days and resolve the dispute within 30 days.

9. Contact

Email: Sarah@wgsindia.com
Phone: +91 91333 49811